Are you passionate about delivering exceptional customer experiences and managing premium relationships? At Movida, we are dedicated to offering innovative mobility solutions with high-quality service and a human-centered approach. We are looking for a VIP Customer Experience Specialist to serve as the main focal point for our executive and C-Level clients, ensuring an immaculate, highly personalized, and seamless rental journey from start to finish.

Responsibilities

• Serve as the primary point of contact for VIP clients, offering personalized, high-standard, and consultative service.
• Manage the entire rental journey from initial request to vehicle return, ensuring a distinguished experience.
• Coordinate and follow up on 24/7 assistance requests with speed, agility, and effectiveness.
• Interface with internal teams, store locations, and external suppliers to guarantee seamless operational execution.
• Monitor client requests, track occurrences, and resolve unforeseen issues promptly and discreetly.
• Ensure strict adherence to high-luxury quality standards and established service levels.
• Anticipate client needs and proactively identify opportunities to elevate the overall experience.
• Maintain accurate records and documentation of all VIP interactions and services provided.
• Handle critical demands proactively to maximize client satisfaction and loyalty.
• Maintain total confidentiality and an exemplary professional posture at all times.

Required qualifications

• Completed or in-progress degree in Tourism, Hospitality, Business Administration, or related fields.
• Fluent English skills.
• Proven experience serving C-Level executives and high-end clientele within luxury hospitality, executive aviation, premium concierge, or exclusive service segments.
• Strong ability to manage multiple priorities with organization, discretion, and meticulous attention to detail.
• Easy access to the Itaim Bibi region.

Preferred qualifications

• Previous experience within the car rental, automotive, or premium service sectors.
• Familiarity with customer relationship management tools and operational tracking systems.
• Additional language skills.

What we expect
We expect a professional who thrives in high-standard environments and takes pride in delivering excellence at every touchpoint. You should bring strong communication skills, discretion, emotional intelligence, and a proactive mindset capable of anticipating needs and solving complex demands seamlessly. If you are passionate about premium service and exceptional hospitality, we welcome you to join our team!